Operation Improvement

A simple SOP can save 10% in costs, and a new technology can improve efficiency by 50%.

Do it before it’s too late

When a company is rapidly expanding, there may be many opportunities for cost reduction and efficiency improvement. You might feel that the company is in chaos. However, as long as the net profit remains within the expected model, it’s not necessary to invest too much effort into cost reduction and efficiency improvement. At the same time, don’t wait until the company hits a bottleneck or even suffers negative profits to start focusing on these measures. Your cost reduction and efficiency improvement efforts should be well-understood and carefully planned actions involving relevant processes, rather than last-minute firefighting.

Data Analysis

Analyze the overall financial situation of the company, or the projects and processes that need improvement. Compare industry data with the top data of similar leading companies.

Procedure Check

Understand the detailed processes from A to Z, observe the workflows, structures, communication, and technology usage, and identify optimization opportunities compared to industry leaders.

Solution

Based on data and process analysis, we will provide detailed improvement recommendations. These suggestions will be backed by potential outcomes, both quantitative and qualitative, from macro and micro perspectives.

The onlooker sees more clearly than the participant.

Often, we are so busy managing and focusing on our own operations that we become unaware of many internal areas that could be optimized due to the many hierarchical levels within the organization. In reality, larger companies need a long-term third party to help identify and correct these issues.

1.5k+

Business we cooperated

$3.5M+

Capital we saved

35%

Average cost saving

Case study

Fitness equipment brand

A manufacturing company with export business, though not its primary focus, has an export volume about 12 million. This segment is neither too big nor too small within the company. The business manager related to exports noticed frequent issues such as delayed shipments, product detail errors, and untimely responses to customers, despite each business handling only a few clients.

Our investigation revealed that the company lacked collaboration tools, relied on WeChat and Excel for communication, and had unclear staff job description. After conducting internal and market research, we recommended implementing a CRM system to integrate information. We customized sales pipelines within the CRM based on existing processes and added a role-based encryption system.

This allowed the automation of as many processes as possible and established standardized procedures through the customized sales pipelines. The CRM system also made the entire process more data-driven and concrete, significantly enhancing the customer experience. Consequently, the export department achieved a record high in sales for the same year.

AI to life

SIM, Internet

A network communication service provider approached us for methods to reduce company expenses. After thoroughly understanding the company, we identified customer service as their largest expense. We recommended the implementation of AI-based call recommendations and assisted in creating an AI model. This helped the company save over 20% of their related costs.

Based on the industry and your own status, it is crucial to balance resource and effort allocation between revenue generation and cost reduction. When focusing on revenue generation, set clear targets and avoid chaotic and wasteful expansion. When reducing costs, consider why the initially planned projects are now being cut. Additionally, both revenue generation and cost reduction should take into account the potential of the latest technologies. Often, adopting new technologies is more effective than expanding or reducing staff.

Ken Zhang- CEO of Clear Shadows